Qtrac is now Frontlion.

The In-Person Service Platform

Connect every visit. Empower every location.

In-person customer experience, service orchestration, and operational intelligence together on one enterprise platform. Frontlion capabilities connect each visit from check-in through outcome, giving associates the context to serve with confidence and leaders the insight to improve performance.

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Queue Management Join by QR, kiosk, or text; wait anywhere.Appointments & Check-in Book in seconds, arrive to a match.Associate Interface Customer context, guides, and next steps.Frontlion AI The Cockpit and the Connector, on your structured visit data.
A customer joins the line from her phone in a bright boutique while an associate arranges garments behind her

Join the line

Current estimated wait

About 8 minutes

Your place in line

You are third

Your estimated wait time is about 8 minutes.

Place held

We will text you when it is your turn.

Joining the line from the shop floor

Connected

Every interaction builds on the last.

One visit record connects each step, so customers stay known, associates stay prepared, and every interaction begins with context.

Arrivals start on the customer's terms

Appointments and walk-ins enter one flow, from a phone, a QR code, or a kiosk.

A customer in a bank branch books her visit on her phone while associates serve other customers at the counters behind her

Book a visit

Choose a time

Thursday, July 30

The associate knows who is arriving, and why

Maria checks in at the door. The associate's screen already shows who she is, why she came, and what she uploaded.

A customer arrives in a bank branch while associates serve other customers at the counters behind her

Arriving now

Maria G. Checked in

Opening a new account

Last visit March 23, 2026 · Two documents uploaded

Context stays on screen through the service

The reason, the relationship, and the documents sit beside the conversation for the whole visit.

A bank branch service floor where associates serve customers at the counters, with a customer waiting on her phone in the foreground

Now serving · with Dana M.

Maria G. Documents verified

Opening a new account

Client since 2022 · Last visit March 23, 2026

The visit ends with a record and a next step

The outcome is saved to the visit record, and the follow-up is already booked, in Maria's channel.

A customer in a bank branch reads a follow-up text message while associates serve other customers behind her
Northwind Bank Text message
Today 4:48 PM
Thank you for coming in today, Maria. Your new account is open and your documents are on file.
Your follow-up appointment on Thursday, August 13 at 2:10 PM is confirmed. Reply C to confirm or R to reschedule.
Thank you.

Experience

Give customers a clearer path to service.

Customers book, check in, and wait through the channel that works best for them. Real-time updates keep every visit predictable from arrival through service.

Queue ManagementAppointments & Check-inCustomer Communications

Orchestration

Keep the visit moving with the right team member.

Appointments, walk-ins, routing, and live operational alerts work together in one coordinated flow. Associates begin prepared, while supervisors can respond as conditions change.

Routing & PrioritizationAssociate InterfaceSupervisor Controls & Alerts

Configuration

Configure the journey, not just the queue.

Build rules around service need, customer type, wait time, priority, language, location, and associate expertise. Update workflows as operations change, then apply them consistently across locations.

Journey rules

Premier fast path

Active

If

and

Then

Intelligence

Turn every visit into operational intelligence.

Capture who arrived, why they came, how long they waited, how they were served, and what happened next. Use that structured visit data to improve staffing, service, performance, and enterprise AI.

Visit IntelligenceMulti-Location InsightsStaffing IntelligenceFrontlion AI

Your Brand, Your Rules

Your customers know they're in the right place.

Deliver booking, check-in, messaging, and waiting experiences in your own brand and voice. Manage service rules and customer journeys centrally while supporting the needs of each location.

Northwind FinancialPrivate & Business Banking
Good afternoon, Maria.
You are checked in for your 2:30 PM appointment on Thursday, July 30. Your advisor will meet you shortly.
View my appointment
northwind opticalOak Street
Hi Priya, welcome back.
You are second in line. Your estimated wait time is about 5 minutes. We will text you when it is your turn.
Hold my place

CUSTOMER RESULTS

Proven at enterprise scale.

60,000+
customer journeys orchestrated per month across the chain

Menswear retailer, customer ROI review

Healthcare

A 24/7 Emergency Veterinary Hospital

How a 24/7 Emergency Veterinary Hospital Replaced Its Whiteboard With Live Patient Visibility

Read the Case Study ›
Banking

A Leading Caribbean Financial Group

How a Caribbean Financial Group Lifted NPS by 11 Points and Cut Branch Wait Times

Read the Case Study ›
Government

A Major U.S. City Revenue Office

How a Major U.S. City Modernized Citizen Service in Its Revenue Offices and Retired the Bell

Read the Case Study ›

Integrations

Built to work with the systems you already trust.

Connect Frontlion and share visit data across your technology stack while bringing customer and operational context back into the service experience.

  • Identity & Access

    Secure authentication, single sign-on, and user access management.

  • CRM & Customer Experience

    Connect customer data and interactions for personalized service experiences.

  • Analytics & Business Intelligence

    Export service data for reporting, analytics, and operational insights.

  • Appointment Scheduling

    Synchronize appointments, availability, and booking workflows.

  • Messaging & Communications

    Enable customer notifications through SMS, email, and communication channels.

  • Digital Signage

    Display real-time service updates and customer guidance on digital screens.

  • Retail Media

    Connect in-person engagement data with retail media platforms and campaigns.

  • Enterprise Systems

    Integrate with EHRs, POS systems, practice management software, and other enterprise systems.

Explore Integrations

See the platform work across your services.

Walk through one location, one customer journey, and the platform capabilities behind it. See how Frontlion can improve service, support associates, and strengthen performance across your operation.

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