At check-in, the associate view brings together customer information from your CRM and relevant appointment details, giving associates the context they need to provide more personalized service.
At Check-In
Integrations
Connect Frontlion to the systems you already trust
Frontlion connects your CRM, calendars, messaging, identity, and analytics stack through the Frontlion Integration Hub: prebuilt connectors, REST APIs, and webhooks. Data moves both ways. Your systems enrich every visit; every visit writes a structured record back.
Integrations
Built to work with the systems you already trust.
Connect Frontlion and share visit data across your technology stack while bringing customer and operational context back into the service experience.
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Identity & Access
Secure authentication, single sign-on, and user access management.
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CRM & Customer Experience
Connect customer data and interactions for personalized service experiences.
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Analytics & Business Intelligence
Export service data for reporting, analytics, and operational insights.
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Appointment Scheduling
Synchronize appointments, availability, and booking workflows.
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Messaging & Communications
Enable customer notifications through SMS, email, and communication channels.
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Digital Signage
Display real-time service updates and customer guidance on digital screens.
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Retail Media
Connect in-person engagement data with retail media platforms and campaigns.
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Enterprise Systems
Integrate with EHRs, POS systems, practice management software, and other enterprise systems.
Both Directions
Webhooks fire while the visit happens
Check-in, routing, and outcome events post to your systems as they occur, and Frontlion rules decide what pushes where. No overnight batch, no polling. Your dashboards see the lobby the way your associates do.
Messaging
Two-way messaging on the providers you already run
SMS, WhatsApp, and RCS ride your existing messaging providers. A customer replies from the sidewalk; Frontlion holds their place and the thread lands in the visit record.
Developer Platform
The same APIs we build on
Documented, versioned, and sandboxed. Your team ships an integration without waiting on ours.
Coming soon: the Integration Hub interface. Drag-and-drop integration building from off-the-shelf templates.
Pull queues, appointments, and visit records over REST.
REST APIs
OAuth 2.0
Sandbox
Versioned docs
Frontlion AI Connector (MCP)
Check-in, routing, and outcome events stream to your endpoints.
Webhooks
Event catalog
Retries & delivery logs
Your directory controls access; every call is logged.
SSO / SAML
Role-based access
Audit logs
Rate-limit docs
Configuration
Wire your stack in, and out
Keys, webhooks, and event rules are configuration your admins own in the Integration Hub, not code they wait for. The same rule engine that builds customer journeys decides what posts where, consistent across thousands of locations.
Integration Hub
Northwind CRM
When
visit.completed
Post
to CRM
Last event delivered 2 minutes ago
Better experiences begin with connected systems
Next step
Wire one location end to end
Bring your stack list. We will map every connector live, on your real services.