Northwind
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Service A
Service B
Service C
Result A
Service
9:41
✦
Frontlion
Member Services
Sarah Chen · signed in
SC
Sam Carter
Service A
Matching
Assigned
↓
Matched on service and skill
SC
Sarah Chen
Senior Advisor · available now
Skill A
Skill B
Skill C
Dana Miller
no matching skill
Chris Novak
with a customer
The skill decides, not the queue order