Roles & Permissions
Four roles govern what staff can see and do. Changes apply everywhere at once.
All locations · 12
New role
Capability
Associate86 people
Supervisor14 people
Admin3 people
Reports only6 people
Serve and call customersCall next, serve, and close visits
Transfer between queuesMove a visit to another queue
Override routingUpdatedRedirect a visit past the routing rules
Edit service hoursOpen, close, and adjust daily hours
Manage staff assignmentsAssign counters and services
View reports and dashboardsWait times, service levels, trends
Export dataDownload reports and visit records
✓Override routing enabled for Supervisor. Applied to 12 locations.