Alert thresholds
Decide when supervisors are alerted. Rules are set per location and take effect immediately.
Location
Riverside Clinic▾
Riverside right now · longest wait 9 min · 6 waiting
Within thresholds
Wait time
Alert when the longest wait reaches
15min
Queue depth
Alert when the number waiting reaches
8waiting
Escalation
Alerts unacknowledged for 5 minutes also notify the clinic manager
✓Wait time alert set to 12 min for Riverside Clinic
NH
Northwind Health
Text message · now
Test
Riverside: waits at 12 min
This is a test of your new rule. Supervisors get this message when the longest wait at Riverside Clinic reaches 12 minutes.
Delivered · just now