⚡Frontlion AI · Pattern of the month
The same permit review takes 8 min at Downtown but 19 min at Riverside — a 2.4× spread for identical work.
Grounded in 12,408 visit records · same service, 8 locations · 30 days
1.0×
Service Time Variance
fastest 8 min · slowest 19
Same service, by location — service time
| # | Office | Service time | 30-day trend |
|---|
| 1 | Downtown | 8 min | |
| 2 | Midtown | 9 min | |
| 3 | Harborview | 10 min | |
| 4 | Northpark | 11 min | |
| 5 | Westgate | 12 min | |
| 6 | Eastpoint | 14 min | |
| 7 | Lakeside | 16 min | |
| 8 | Riverside | 19 min | |
Insight 01 — What good looks like
Why Downtown is fastest
Same service, 8 min vs. network 13. Driven by routing of new filings to a dedicated permits clerk — a routing rule, not a staffing difference.
Confidence HighSpread this playbook →
Insight 02 — Intervention
Riverside — slowest, act this week
Same service runs 19 min — 2.4× Downtown. Top contributor: no dedicated routing 11 AM – 1 PM. Recommended: mirror Downtown's routing.
Confidence HighOpen recommendation →
Apply to: 7 other offices
✦Ask Frontlion AI
⚡
Bring the seven slower offices toward Downtown's 8-min service time — projected −4 min network average on the same service.
SNOOZEAPPLY PLAYBOOK