Permit review · 8 offices · last 30 days, July 2026
✦Ask Frontlion AI
7 days30 daysQuarter
✦Frontlion AI · Pattern of the month
For the same permit review, customers wait 5 min at Downtown but 18 min at Westgate · a 3.6× spread for identical work.
1.0×
Wait Time Variance
shortest 5 min · longest 18 min
Same service, by location · median wait
#
Office
Median wait
30-day trend
1
Downtown
5 min
2
Midtown
6 min
3
Harborview
8 min
4
Northpark
9 min
5
Riverside
11 min
6
Eastpoint
13 min
7
Lakeside
15 min
8
Westgate
18 min
Insight 01 · What good looks like
Why Downtown's wait is shortest
Same service, customers wait 5 min vs. network 11. Driven by routing of new filings to a dedicated permits clerk · a routing rule, not a staffing difference.
Insight 02 · Intervention
Westgate · longest wait, act this week
Customers wait 18 min · 3.6× Downtown. Top contributor: no dedicated routing 11 AM · 1 PM. Recommended: mirror Downtown's routing.
✦Frontlion AI · Recommended action
Apply Downtown's routing at the seven slower offices
Projected: 4 minutes off the network average wait on the same service.