NORTHWIND HEALTH NETWORK
HomeQueueSnapshot
InsightsManage
LOCATIONSALERTSSTAFFING
Search
AwayActive
Olivia Reed
Regional Manager | Northwind Health Network
Downtown — Live Operations
Regional view · thresholds: wait > 10 min alerts coordinators · > 20 min escalates to manager
AVG WAIT
8 min
PATIENTS IN QUEUE
6
SERVICE LEVEL
92%
EXAM ROOMS ACTIVE
3 of 4
Downtown Escalated
Wait 8 min · Queue 6 · SL 92%
Midtown
Wait 4 min · Queue 2 · SL 97%
Lakeside
Wait 5 min · Queue 3 · SL 96%
Westgate
Wait 6 min · Queue 4 · SL 95%
! Alert: Estimated wait > 10 min — Downtown queue. Open additional exam roomReassign patientsEscalate