| Customer | Reason | Wait | Service time | Outcome | Survey |
|---|---|---|---|---|---|
| Sam Carter | Order Pickup | 6 min | 14 min | Picked up · Add-on attached | ★ 5/5 |
| Maria Ruiz | Returns and Exchange | 4 min | 9 min | Resolved | ★ 5/5 |
| James Park | New Purchase | 8 min | 22 min | Purchased · Protection plan | ★ 4/5 |
| Olivia Chen | Product Support | 5 min | 12 min | Resolved | ★ 4/5 |
| David Kim | Order Pickup | 7 min | 11 min | Picked up | ★ 5/5 |
| Ana Silva | Upgrade | 9 min | 16 min | Deferred · follow-up booked | ★ 3/5 |
| Marcus Lee | Accessories | 2 min | 6 min | Purchased | ★ 5/5 |
| Jamie Lopez | New Purchase | 11 min | 19 min | Purchased | ★ 4/5 |