Qtrac is now Frontlion.

Increase Revenue

Reduce abandonment and no-shows

Every abandoned visit and missed appointment is revenue lost at the moment of conversion. Frontlion reduces no-shows with reminders and one-tap rebooking, holds the customer's place while they wait, and texts walkouts a way back in.

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Northwind Bank Text message
Wednesday, July 29
Reminder: your appointment is Thursday, July 30 at 2:30 PM, Midtown branch.
C
Confirmed with Sarah W. at 2:30 PM.
Need another time? Reply R for open times.
Thursday, July 30
You are third in line. Estimated wait: about 8 minutes.
It is almost your turn. Please make your way back to the counter.
It is your turn. Please proceed to Member Services, window 3.
FRONTLION
  1. Appointment reminder
  2. Confirmed
  3. Rebook option
  4. Place in line and wait
  5. Almost your turn
  6. It is your turn

The Recovery Window

Speed decides who comes back

Frontlion sends the text the moment someone walks, while coming back is still the easy choice.

  1. The walkout

    Frontlion sees the abandonment the moment it happens.

  2. The text

    A two-way message reaches the customer while they are still nearby.

  3. The return

    One reply holds their place or books a new time.

No App Required

Recovery lives on the customer's phone

A way back, a held place, a confirmed visit. Each one message away, over two-way SMS, WhatsApp, or RCS.

A bank customer seated in a calm branch lounge, holding her place in line from her phone
Northwind Bank Text message
Today 4:13 PM
Hi Maria, we are sorry you had to leave. Your place is held for 1 hour. Reply R to return, or reply B and we will schedule an appointment for a later date.
B
Delivered
You are booked for Friday, July 31 at 10:15 AM at Midtown with Sarah W. We look forward to seeing you.
Text message

How It Works

Every lost visit gets a second chance

Walkouts get a way back

Frontlion sees abandonment as it happens and texts a way back in while the customer is still nearby. Two-way messaging on the phone already in their pocket, nothing to install.

Northwind Bank Text message
Today 2:41 PM
Hi Maria, we are sorry you had to leave. Your place is held for 1 hour. Reply R to return, or reply B and we will schedule an appointment for a later date.
R
Delivered
Welcome back, Maria. You are third in line and your estimated wait time is about 8 minutes.
Text message

No-shows become next week's visits

Missed appointments trigger a rebook invitation with real open slots. Customers confirm, reschedule, or cancel in one tap, straight from the reminder.

Northwind Bank Text message
Thursday, July 30
Reminder: your appointment is today at 2:30 PM. Reply C to confirm, or R for other times.
R
Delivered
Open times Friday, July 31: 10:15 AM, 1:30 PM, or 3:00 PM. Reply 1, 2, or 3 to book.
1
Booked: Friday, July 31 at 10:15 AM at Midtown with Sarah W. See you then.
Text message

Every save shows its work

Recovered visits land in the record with the message that saved them. The same dashboard shows where visits are most often lost, so staffing and communication fix the leak before it costs revenue. Recovered revenue shows up as numbers, not anecdotes.

Proof

Visits that walked, texted back in

Automated re-engagement runs at every location, and every return is logged against the visit that nearly ended.

Recovery, Measured

Saves you can count

  • 599

    members recovered after abandoning, via automated re-engagement

    Membership warehouse retailer, one quarter

  • 39,000+

    member texts a month, up from 6,800

    Building society, national branch network

Customer Proof

One outcome, three capabilities behind it

Case Study

Appointments became the habit at a mid-size U.S. credit union

Every member got the power to schedule. Members book ahead, reminders hold the visit, and branch traffic arrives on time.

Read the Case Study

Three capabilities do the work

Customer Communications

Two-way texts bring walk-aways back.

View feature

Appointments & Check-in

Reminders and one-tap rebooking.

View feature

Visit Intelligence

Every save is measured.

View feature

Recover Abandonment

Recover revenue you already earned

Bring last month's no-show count. We will show you the recovery flow on your real services.

Request a DemoGet your ROI estimate