Qtrac is now Frontlion.

Frontlion AI

AI that understands in-person service

Frontlion AI is the intelligence layer of the in-person service platform: proprietary models built on more than a decade of in-person service operations. It reads every visit, quantitative and qualitative, and answers with forecasts, next best actions, and the evidence attached.

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Thursday needs two more associates, 3 to 5 PM only.

Forecast1,840 visits expected
Forecast accuracy92% trailing 8 weeks
PatternWait spikes 3 to 5 PM, 6 of 8 Thursdays
Cost of noEst. 40 walkouts

Northwind demo data, drawn to concept. Product illustration, not a customer result.

Two Strategies

One platform, two complementary AI strategies

Both read the same structured visit records. Run one, or both.

Inside the Platform

Frontlion Custom AI Cockpit

Bespoke, interactive AI dashboards inside the console your team already runs. Forecasts, recommendations, plain-language answers.

Visit records›Cockpit›Decisions on the floor
Bring Your Own AI

Frontlion AI Connector

The MCP backbone for bring-your-own-LLM. Your enterprise AI reads your visit data in the tools your teams already use.

Visit records›Connector (MCP)›Claude · Copilot · ChatGPT

The Cockpit

The Cockpit turns patterns into next best actions

Interactive visualizations built to your stated goals, run on proprietary models and tuned with our customer success team. Ask in plain language, get an answer grounded in your own locations.

Staffing forecastInsight cardsNatural-language analyticsNext best action
Get your ROI estimate

Use-Case Spotlights

Every Cockpit is built to one operator's goals

Two spotlights from live deployments, anonymized.

Use-case spotlight A major U.S.-based retailer

Employee engagement, measured where the work happens

Their Cockpit reads engagement and performance signals across frontline teams, so leaders coach with evidence and associates see their own momentum.

Use-case spotlight A large military division

Service level standards, watched in real time

Their Cockpit tracks utilization against service level standards across installations and flags the next site needing attention.

The Connector

Bring your AI to your visit data

The Connector is the MCP backbone of bring-your-own-LLM: visit intent, waits, and outcomes flow to the models you already run. Zero-party data your stack has never had.

Where It Lands

Every recommendation lands with an associate

Frontlion AI does not replace operational expertise, it amplifies it. The associate sees who is next, why they came, and what to prepare, before the conversation starts.

An associate at her console in a branch lobby, reviewing the next customer's context on screen before the conversation begins

Next up

Leah T. Small business

Loan consultation

  • Waiting6 minutes
  • Message"Parking now, be right in."
  • Customer sinceMarch 2022
  • Documents2 uploaded at booking

Why Now

Your AI has a blind spot at the front door

Your models see the digital journey but go dark the moment a customer walks in. Frontlion AI gives them the in-person half they have never had.

Why Now

Your AI has a blind spot at the front door

Every customer visit teaches AI something new. Frontlion captures that signal, structured, so every model you run sees the whole customer.

The signal, acted on: an offer timed to the visit

Plays Well With

Connected to the stack you run

  • Identity & Access

    Secure authentication, single sign-on, and user access management.

  • CRM & Customer Experience

    Connect customer data and interactions for personalized service experiences.

  • Analytics & Business Intelligence

    Export service data for reporting, analytics, and operational insights.

  • Appointment Scheduling

    Synchronize appointments, availability, and booking workflows.

  • Messaging & Communications

    Enable customer notifications through SMS, email, and communication channels.

  • Digital Signage

    Display real-time service updates and customer guidance on digital screens.

  • Retail Media

    Connect in-person engagement data with retail media platforms and campaigns.

  • Enterprise Systems

    Integrate with EHRs, POS systems, practice management software, and other enterprise systems.

Explore Integrations

Intelligence connects to the whole platform

Visit Intelligence

Service, wait, and outcome becomes a record.

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Multi-Location Insights

Every location, explained.

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Staffing Intelligence

Forecast demand by hour and staff to the curve.

Explore

Integrations

Prebuilt connectors, REST APIs, and webhooks, both directions.

Explore

Next step

Ask your locations a real question

Bring one your dashboards cannot answer. Watch Frontlion AI work it live.

Request a DemoSee Pricing