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Intelligence

Visit Intelligence

Turn every in-person visit into structured operational intelligence. Frontlion shows teams what is happening now while capturing service, wait, associate, routing, and outcome data for reporting, analysis, and better decisions.

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LIVE OPERATIONS TO INSIGHT

Understand every visit from arrival to outcome.

Frontlion connects live service activity with a complete visit record, so teams can see what is happening now and understand what happened later.

Intent at the door

Why they came, captured at check-in.

Path through service

Wait, route, and handoffs, timestamped.

Outcome at the close

Resolved, referred, or returning, logged.

What You Get

Three ways to understand service.

Live Operations

See every location as service happens.

Monitor queue activity, wait times, customers in service, and operating conditions across locations. Explore in detail a location, service, or visit that needs attention.

Visit Records

Every visit becomes a structured record.

Capture service, associate, wait, duration, routing, and outcome without creating more work for the frontline. Add custom events and fields, then report on the details that matter to your operation.

Integrations

Connect each visit to the correct customer record.

Send visit data to your CRM, BI, and enterprise systems. Bring customer and account context back into Frontlion so associates begin each interaction better informed.

Beyond Dashboards

Put visit intelligence to work where your teams already work.

Use the same structured visit records in Frontlion AI, your reporting stack, and customer systems.

Frontlion AI

Ask the Cockpit, or bring your own LLM

The Frontlion Custom AI Cockpit answers with bespoke, interactive visualizations built to your goals. The Frontlion AI Connector links the same visit data to the LLM your team already uses.

Product animation

Real Spaces, Real Data

The record builds while service happens.

Frontlion captures each step as customers check in, wait, move through service, and complete the visit. Associates keep working while the operational record takes shape in the background.

Next up

Jordan P. New customer

Frame fitting

Waiting 4 min

Now serving Uptown showroom
Priya N. Preferred Counter 3
Alex R. New customer Counter 1
Dana W. Pickup Counter 4
A customer in a bright retail showroom checks her place in line on her phone while an associate serves other guests at the counter behind her
With this multi-faceted platform, our FM community can track the total number of customers it supports, wait times, rate of customer issues by category, and satisfaction ratings.
Angie Trego, Financial Operations Division Chief, USAF
“We really appreciate the reports. We are able to customize it, pull all kinds of data that you want, and are able to see the comments from the customers.”
John Olubiyi, Master Sergeant , USAF

Configured to Fit

Build the report your team needs.

Choose the metrics, organize them by location or service, and set the delivery schedule. Each report draws from the same structured visit records.

Reports

Branch performance

Metrics

Group by
Email every Monday 8:00 AM

Preview: avg wait by location, minutes

Key Audiences

One dataset, every team

Operations

See live service conditions and how the day performed.

Analytics

Work with structured visit data in the tools already in use.

Leadership

Measure in-person service with the same rigor as digital channels.

Data Teams

Send clean, exportable visit data to the enterprise stack.

Governance

Maintain consistent, auditable records across locations.

You cannot improve what you cannot see.

Frontlion makes the in-person journey measurable from arrival through outcome.

The platform gives us a visual of who is here, why they are here, and how long they have been waiting. That visibility is something we did not have before.
Hospital Director, VCA Alameda East

Visit intelligence Works Better Connected.

Multi-Location Insights

Every location, explained.

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Staffing Intelligence

Forecast demand by hour and staff to the curve.

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Frontlion AI

The Cockpit and the Connector, on your structured visit data.

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Associate Interface

Customer context, guides, and next steps.

Explore

Next step

See your service in the data.

Bring your most challenging location and customer journey. We’ll show how Frontlion captures the visit, reports the outcome, and turns daily service into operational intelligence.

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