Qtrac is now Frontlion.

Intelligence

Visit Intelligence

Frontlion Visit Intelligence turns every customer visit into operational intelligence. Teams see what is happening now, live, while every service, wait, associate, and outcome becomes structured, AI-ready visit data for better decisions.

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From Live Ops to Insight

Understand every visit, from live operations to long-term insights

Frontlion combines live operational visibility, structured visit records, and customer intelligence, so every interaction improves decisions across your organization.

Live · Riverside Clinic10:42 AM
10:31 AMJordan M. checked in · Registration
10:39 AMCalled · please proceed to window 3
10:41 AMIn service, now
Visit record · Jordan M.
Reason for VisitRegistration
Wait8 minutes
ServiceIn progress, started 10:41 AM
OutcomeLogged at close
1

Intent at the door

Why they came, captured at check-in.

2

Path through service

Wait, route, and handoffs, timestamped.

3

Outcome at the close

Resolved, referred, or returning, logged.

What You Get

Three views, one record of service

Live Operations

See every location as it happens

Live queue activity, wait-time tracking, customers in service, drill-down by location.

Visit Records

Every visit becomes a structured record

Service, associate, wait, duration, outcome, captured without extra work. Add custom onboarding events and user-defined fields, then slice, dice, and export.

Integrations

Your CRM sees the visit too

Visit records flow out to the CRM and BI tools you already run, and their insights flow back into the in-person experience.

Visit record · complete Jordan M. · Registration Wait 8 minutes · Service 12 minutes · Outcome: Completed
Your CRMSynced
Data warehouseSynced
Digital channelsSynced

Beyond Dashboards

Consume intelligence the way your teams already work

Dashboards are the start. The same visit records feed AI, your APIs, and your data stack.

Frontlion AI

Ask the Cockpit, or bring your own LLM

The Frontlion Custom AI Cockpit answers with bespoke, interactive visualizations built to your goals. The Frontlion AI Connector links the same visit data to the LLM your team already uses.

Real Spaces, Real Data

Captured quietly, while service happens

No forms, no extra steps. The visit record builds itself as associates work.

Next up

Jordan P. New customer

Frame fitting

Waiting 4 min

Now serving Uptown showroom
Priya N. Preferred Counter 3
Alex R. New customer Counter 1
Dana W. Pickup Counter 4
A customer in a bright retail showroom checks her place in line on her phone while an associate serves other guests at the counter behind her
With this multi-faceted platform, our FM community can track the total number of customers it supports, wait times, rate of customer issues by category, and satisfaction rates.
Facilities Management leadership, a global technology manufacturer
“We really appreciate the reports. We are able to customize it, pull all kinds of data that you want, and are able to see the comments from the customers.”
MSgt Olubiyi, U.S. Air Force

Configured to Fit

The report a leader reads Monday morning

Choose the metrics, the grouping, and the schedule once; the report builds itself from the same structured visit records. The same configuration depth runs everywhere: advanced journey rules, flexible message templates, and the Integration Hub.

Reports

Branch performance

Metrics

Group by
Email every Monday 8:00 AM

Preview: avg wait by location, minutes

Key Audiences

One dataset, every team

Executive Leadership

Location comparisons and outcome trends, at a glance

Operations

Live demand, service performance, and outcomes across every site

Location Leaders

Today's queue, the team's numbers, proof for leadership

IT and Digital

Structured visit records, joined with your digital data

Frontline Associates

Who is next, why they came, and their own service numbers

You can't improve what you can't truly see

Frontlion makes the in-person journey as measurable as the digital one: who arrived, why they came, and how long they waited.

“That visibility is something we did not have before.”
Hospital Director, VCA Alameda East

More of the platform

Multi-Location Insights

Every location, explained.

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Staffing Intelligence

Forecast demand by hour and staff to the curve.

Explore

Frontlion AI

The Cockpit and the Connector, on your structured visit data.

Explore

Associate Interface

Customer context, guides, and next steps.

Explore

Next step

See your service in numbers

A 30-minute walkthrough with your own scenarios.

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