Trusted by federal, state, and local government agencies
Citizen Service Intelligence
Every service interaction tells a story. Each visit lands as one accountable record: who came, why, how long they waited, and how it ended.
Citizen Experience
QR, text, kiosk, or web: the line forms itself, and no one loses their place.
Join the line
Current estimated wait
8 minutes
Welcome
How can we help you today?
Book a visit
Choose a time
Staff Readiness
Every staff member begins the visit prepared. Each name opens with the service, the paperwork, and the visit history, so the window keeps moving.
Associate console · live product animation · Northwind County demo data
Agency Performance
Compare wait, demand, and outcomes across offices, and staff to what residents actually need.
After decades, we have standardized the way we collect customer service information - when people come, why they come... [the platform] is a flexible solution.
Proven in Government
76%
of clients called within 10 minutes; 89% served under 15 minutes
Santa Clara County Housing Authority
~22,000
residents a month across 7 office areas and 5 service types
Travis County Tax Office
3,000+
visits a month across 13 Self-Help Center courthouses
Superior Court of California, County of Los Angeles
~10 min
of manual intake eliminated per visit
A large U.S. parish sheriff's office
Accessible by design, simple to deploy, and ready for the way residents actually arrive. Every interaction builds public trust.
Santa Clara County Housing Authority
Purpose-Built
High-volume counters without the crowded lobby.
Document-heavy visits that arrive complete.
Orderly, transparent flow for sensitive matters.
Safe, dignified waiting for every clinic.
One standard process across installations.
In Their Words
In-processing here was the best finance office experience I have ever had in my 8 years of military service.
“The best of all the solutions that we looked at.”
Proof
Safe, orderly patient flow for county clinics, by mobile queue and text.
Read the Case Study
One standardized process; 200,000+ servicemembers served per year.
Read the Case Study
Manual intake eliminated from every visit.
Read the Case StudyBring your offices, services, and volumes. We will walk Frontlion through them on your terms. 30 minutes, on your real services. No prep needed.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
