Qtrac is now Frontlion.

Orchestration

Supervisor Controls and Alerts

Frontlion gives supervisors real-time visibility into every location and the tools to respond immediately. When a wait, a service, or an abandonment risk crosses your threshold, the right person is alerted with the fix attached, before customers feel it.

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A supervisor walking the service floor, reading the room, with the team and waiting customers in view

Average wait · live

Downtown 11 min
Midtown 4 min
Northside 7 min
Wait time exceeds 10 minutes at Downtown

From insight to action

See the floor without calling the floor

Frontlion watches every location while you run them all. Real-time, role-specific dashboards track waits, staffing, and service levels continuously. You should not need a phone call to know why a location had a hard morning.

Three numbers, one conclusion, one alert.

Alert monitoring

Thresholds watch every location, all day

Drift is flagged the moment it starts. Set limits for wait time, service time, and abandonment. When one is crossed, the same alert reaches the right person, naming the location and the fix.

A wait that crosses your limit reaches the coordinator on duty.

DowntownThreshold 10 minutes
Wait time exceeds 10 minutes at Downtown 11 min, 14 waiting
Coordinator notified

Immediate response

Every alert arrives with its fix attached

Act from the alert itself. Open a service point, pull in an associate, or escalate, one tap each. When the floor recovers, the alert closes itself.

Coordinator on duty10:02
Wait time exceeds 10 minutes at Downtown 11 min, 14 waiting

Second service point opened · 10:04

Wait easing at Downtown.

Configurable controls

Your thresholds, your chain of command

Alerts follow how you already run. Decide who is notified, at what point, on which channel, per location or per region, and when an alert escalates to a manager. Change a rule in minutes, not in a change request.

Thresholds, channels and escalation, per location.

Branch-level reports

Branch reports turn shifts into coaching

Associate productivity and service performance, by branch and by shift. What was flagged, what was done, what changed, reviewable the next morning.

Average service time by shift, and customers served.

Supervisors finally see who is waiting, and why.

That visibility is something we did not have before.
Hospital Director, VCA Alameda East

Operational command

Every location, run like your best one

One view across the network, one tap to respond. Supervisors spend the day leading, not firefighting.

More platform features

Associate Interface

Customer context, guides, and next steps.

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Multi-Location Insights

Every location, explained.

Explore

Next step

Watch an alert fix a floor

Bring your worst-hour threshold. We will trip it live and act on it.

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