Monitor queues, wait times, service activity, and staffing across locations in one live view. Supervisors can see where attention is needed without waiting for a phone call or end-of-day report.
From insight to action
Orchestration
Supervisor Controls and Alerts
See what is happening across every location and respond before service breaks down. Frontlion alerts the right person when wait times, service levels, or abandonment risk cross a threshold, then gives them the tools to act.
Supervisor alert
Wait passed 10 minutes
Alert monitoring
Set the thresholds. Frontlion watches the rest.
Define limits for wait time, service time, abandonment, and other operating conditions. Frontlion monitors every location and alerts the right person as soon as performance moves outside the range you set.
The board lights up the moment a wait crosses the limit you set.
Wait-time alert · Downtown clinic
Wait passed 10 minutes
Coordinator notifiedLong-running services are flagged before the rest of the day slips.
Service-time alert · Midtown branch
Session passed 25 minutes
Branch lead notifiedWalkaway spikes surface while there is still time to re-engage.
Abandonment alert · Northside store
Three left without service this hour
Manager notifiedImmediate response
Every alert comes with a way to act.
Alerts show what changed, where it happened, and which response is available. Supervisors can open capacity, reassign customers, or escalate the issue directly from the alert.
Coordinator alert · 10:02
Wait passed 10 minutes at Downtown
Exam room 4 opened · 10:04
Wait easing.
Conceptual product UI.
Configurable controls
Your thresholds. Your chain of command.
Set unique rules by service, location, role, or operating condition. Frontlion applies the same policy consistently while routing each alert to the person responsible for the response.
BRANCH REPORTING
Turn each shift into something managers can improve.
Review where waits increased, services ran long, alerts were triggered, and actions were taken. Managers gain a clear record for coaching, staffing, and process improvement.
The platform gives us a visual of who is here, why they are here, and how long they have been waiting. That visibility is something we did not have before.
Operational command
Help every location recover faster.
Frontlion connects live monitoring, alerts, and response tools in one operating view. Supervisors spend less time searching for problems and more time keeping service on track.
Live product animation of the customer's mobile queue monitor.
10:02
Threshold crossed
Downtown passes 10 minutes
10:02
Coordinator alerted
In-app, actions attached
10:04
One tap: room opened
Room 4 comes online
10:11
Floor recovered
Back under threshold; alert closes
Illustrative sequence, not a measured customer outcome.
Supervisor controls work better connected.
Next step
See an alert move from issue to action.
Bring one service threshold and location scenario. We’ll show how Frontlion detects the issue, alerts the right person, and supports the response.