The Frontlion Custom AI Cockpit forecasts demand by location, service, and hour, then steers bookings toward quiet windows before the rush forms.
The Intelligence
Improve Operations
Smooth demand and reduce congestion
Frontlion smooths demand before it arrives. Appointments steer bookings into quiet windows, walk-ins and appointments balance in real time, and staffing follows the true demand curve. The same visits arrive with shorter waits, steadier workloads, and calmer lobbies.
Book a visit
Choose a time
Thursday, July 30
How It Works
Congestion ends before customers arrive
Appointments steer arrivals to quiet windows
Booking offers lead with the hours the forecast says will be quiet, so customers choose calmer visits without ever seeing the math. Intake questions collect what each visit needs up front, so associates start prepared.
Choose a time, Thursday, July 30
Westgate Branch
2:30 PM
Usually quiet
Recommended
4:10 PM
Usually quiet
Open
12:15 PM
Busy hour
Longer wait likely
One question at booking: "What brings you in?" So the right associate is ready before arrival.
Walk-ins and appointments share one demand picture
One queue, both kinds of visit, each row labelled. Appointments keep their window, walk-ins fill the open time, and Transfer moves a visit without losing its place.
Waiting now
Westgate Branch, Thursday 2:26 PM
Maria G.
Appointment
2:30 PM, with Sarah W.
Sam T.
Walk-in
Waiting 9 minutes, next open slot
Priya N.
Appointment
2:50 PM, with Luis O.
Alex R.
Walk-in
Waiting 4 minutes
The 2:40 PM slot opened, so Sam T. moves into it.
Staffing matches demand, hour by hour
One view sets forecast demand against the staffing already scheduled. The gap shows days ahead, so managers move hours to the hours that need them.
Lobbies stay calm at the peak
Shifted bookings flatten the busiest hour. The same demand arrives, spread across the day.
The noon spike spreads into the shoulders of the day. The lobby stays under comfortable capacity.
Every arrival lands in the same peak hour. The lobby crosses comfortable capacity and waits stretch.
In The Lobby
The rush never forms
Every visitor holds a place without standing in one. The lobby stays a room, not a line.
Your place in line
You are third in line
About 8 minutes
Place heldWe will text you when it is almost your turn.
See It In Action
Peak days, absorbed
-
2,485
student check-ins in first 9 service days
Bowie State University
-
540
student peak day absorbed
Bowie State University
-
~22,000
residents a month across 7 office areas and 5 service types on one platform
Travis County Tax Office
Their solution provides an orderly service process even in our busiest stores, satisfying both customers and employees alike.
Smooth Demand
Ready to smooth demand and reduce congestion?
Talk to our team about how Frontlion balances demand, improves flow, and keeps service consistent at your busiest locations.