Modernize Customer Experience
Every extra step before service creates delays, frustration, and unnecessary work.
Frontlion moves appointment scheduling, visit prep, and check-in to the channel each customer chooses: their own phone, a kiosk, or a QR code. Arrival takes seconds, and associates start prepared.
You're checked in
4 in lineWe'll text you when it's your turn.
Every Channel
Kiosk, QR code, text-to-join, or lobby display. One visit, one system.
Customers scan a QR code with their mobile device to join the queue or check in.
Check in here
Northwind Health · Riverside Clinic
Scan with your phone camera
Customers check themselves in using a self-service kiosk located on-site.
Customers are checked in by a staff member.
Customers send a text message to join the queue before or upon arrival.
Your place in line
You're 3rd
about 8 min
Place heldWe'll text you when you're next.
How It Works
The experience starts long before anyone reaches the front desk.
Location, time, service, language, and the right skilled associate, chosen in one flow that asks only what the visit needs. One two-way thread on SMS or WhatsApp carries the confirmation, the reminder, and one-tap check-in, so fewer booked visits become no-shows.
Reminders carry what to bring and which forms to finish ahead. No one gets turned away at the counter.
The prep already happened, so arrival is one tap and the visit starts on time. Walk-ins and appointments land in the same flow, with the same context.
Name, segment, and visit reason arrive before the customer does, already routed to the associate with the right skills. No repeated questions, no cold starts.
Measured Outcomes
~10 min
of manual intake eliminated per visit
A large U.S. parish sheriff's office
5,465
residents served in 6 months
A large U.S. parish sheriff's office
Multilingual
check-in in the language each customer chooses
Built into every booking and check-in flow
The Shift
Booking takes a minute, arrival takes a tap, and no one repeats what the booking already captured. The line stops being the story.
Tomorrow, 2:10 PM
Northwind County, Permit Center
See It In Action
Manual intake left at the door. Residents check themselves in.
Read the case study
One arrival experience across a national branch network.
Read the case study
Walk-ins and appointments flow through one calm front door.
Read the case studyGet Started
See how Frontlion removes booking and check-in friction across every location you run.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
