Modernize Customer Experience
Every extra step before service creates delays, frustration, and unnecessary work.
Frontlion moves appointment scheduling, visit prep, and check-in to the channel each customer chooses: their own phone, a kiosk, or a QR code. Arrival takes seconds, and associates start prepared.
Your place in line
You are fourth in line
Place heldWe will text you when it is your turn.
Every Channel
Scan a QR code, send a text, use a kiosk, or let a greeter do it. One visit, one system.
A QR code on the door opens check-in in the phone's own browser. No app, no account.
You are checked in
You are fourth in lineYour estimated wait time is 8 minutes. We will text you when it is your turn.
Customers text before they arrive, get their place and wait time back, and watch their turn approach.
Arrivals check themselves in, then scan the QR code for real-time wait line updates.
First name, last name, reason for visit. Held by the greeter, so no queue forms at the door.
How It Works
The experience starts long before anyone reaches the front desk.
Location, time, service, language, and the right skilled associate, chosen in one flow that asks only what the visit needs. One two-way thread on SMS or WhatsApp carries the confirmation, the reminder, and one-tap check-in, so fewer booked visits become no-shows.
Reminders carry what to bring and which forms to finish ahead. No one gets turned away at the counter.
The prep already happened, so arrival is one tap and the visit starts on time. Walk-ins and appointments land in the same flow, with the same context.
The associate calls the next customer and the whole visit is already there: full name, reason for visit, and what happened last time. No repeated questions, no cold starts.
Who is with you
Measured Outcomes
~10 min
of manual intake eliminated per visit
A large U.S. parish sheriff's office
5,465
residents served in 6 months
A large U.S. parish sheriff's office
200+
languages natively available in the platform
Built into every booking and check-in flow
The Shift
Booking takes a minute, arrival takes a tap, and no one repeats what the booking already captured. The line stops being the story.
Tomorrow, 2:10 PM
Northwind County, Permit Center
See It In Action
Manual intake left at the door. Residents check themselves in.
Read the case study
One arrival experience across a national branch network.
Read the case study
Walk-ins and appointments flow through one calm front door.
Read the case studyPlatform Capabilities
Get Started
See how Frontlion removes booking and check-in friction across every location you run.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
