Improve Operations
Frontlion improves employee experience and efficiency by removing busywork from frontline service. Associates get the right information at the right moment, so they spend less time managing processes and more time serving customers. The platform carries the queue, the customer story, and the next step through every interaction.
Service guide
New Account Opening
How It Works
Service guides walk the associate through each service, the same steps in every location. Every guide doubles as micro-training, so new associates deliver like veterans in their first weeks.
The profile, visit history, and account flags load the moment a name is called. Associates greet by name and pick up where the last visit ended.
Wait-time thresholds tap the associate or the supervisor before a long wait becomes a walkout. No one has to watch a dashboard.
Two taps log how each visit ended, straight to the record. Managers see service times by associate, and coaching gets specific.
Real Spaces
Customers wait where they choose. The team already knows who is next.
Next up
Loan consultation
Proof
~500
more clients served with the same staff over two years; 23 buildings
Nonprofit housing & social-services provider
800+
associate hours freed per month, redirected to selling
Menswear retailer
Customer Voice
We use [the platform's] data for coaching and training. We can see how long each counselor takes with clients and help them improve.
See It In Action
Platform Capabilities
One console carries the queue, the customer context, and the guide for the service at hand. Transfer hands a customer from one associate to the next, or one service to the next, without losing the story. Notes, queue filtering, and plan-the-day views keep the whole team coordinated.
Bring your busiest shift. We will show it running with context and guidance turned on. 30 minutes, on your real services. No prep needed.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
