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Appointments and Check-in

Appointments that keep their promise.

Reduce no-shows, simplify arrival, and connect every visit to the right associate. Customers book in seconds, arrive confirmed, and begin service with the right context already in place.

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Book a visit

Mortgage consultation

Thursday, July 30
Northwind Financial Verified business · SMS
Just now
You’re booked, Maria. Thursday 2:30 PM, Northwind Financial, Oak Street branch.

Booking Channels

Customers book from wherever they already are.

Offer scheduling through your website, branch locator, QR code, mobile experience, or API. Every channel connects to the same availability and appointment flow.

The branded scheduler, embedded on the site your customers already trust.

Every channel lands in the same schedule.

Reminders and Confirmations

Keep appointments on track.

Automated SMS and email confirmations, reminders, and arrival updates help reduce no-shows and give customers an easy way to confirm or adjust their plans.

SMS + EmailDays or Hours AheadOne-tap Confirmation (RCS)
Monday · booking confirmed
You’re booked, Priya. Thursday 2:30 PM, Oak Street branch.
Tuesday · two days before
Reminder: Thursday 2:30 PM. Reply C to confirm.
Quiet hours: 9 PM to 8 AM Thursday · day of
Today at 2:30 PM. Tap when you arrive.Check in
Running 10 late
No problem, Priya. Your place is held.

Templates and Personalization

Every message arrives with the right details.

Use configurable templates for confirmations, reminders, transfers, arrival updates, and surveys. Dynamic fields personalize each message with the customer, service, time, location, and language.

Message templateAppointment reminder
Hi First name, your Service is Appointment date at Appointment time, Location address. Reply C to confirm.
Type % to insert a dynamic field

Branded Scheduling

Your brand books the visit.

Create a branded scheduling experience once, then publish it across services, locations, and languages.

Northwind Financial
Choose a service
Mortgage consultation 45 min
Account services 20 min
Thursday, July 30
10:20 2:30 3:50
Book 2:30 PM
Northwind Health
Choose a service
New patient visit 40 min
Lab work 15 min
Thursday, July 30
9:20 11:40 1:10
Book 11:40 AM
Brand Colors and ImageryPer-service Booking LinksEvery Language You Serve

Enterprise Configuration

One brand system across every location.

Manage colors, logos, typography, templates, and service rules from one administrative experience. Publish updates centrally while supporting the needs of each location.

White label

Brand theme

Brand color

Logo

Font
Applies to 2,400 locations One theme, the whole Northwind fleet

Website Integration

Your website starts the visit.

Let customers find a location, choose a service, select a time, and arrive checked in without leaving your digital experience.

Find a location
Pick a service
Pick a time
Arrive checked in

Your website and mobile app wire in via the Appointment Connect API plus Scheduler Link. Booking starts in your digital channel, lands in Frontlion.

Messages can even redirect to a shorter-wait location

Arrival Options

Check in through any door.

01

Mobile check-in

One tap from the car says you have arrived.

An optical associate fits frames for a customer at the counter, a scan-to-check-in card beside the register Scan to check in
02

QR at the door

No app, no download.

03

Kiosk

Walk up and join in seconds.

A clinic associate helps an older patient check in on a tablet at the front desk Maria G. · Checked in
04

Greeter tablet

Staff check customers in as they arrive.

Skills-Based Routing

Every visit reaches the right associate.

Route appointments by service need, language, skill, availability, and priority before the customer reaches the counter.

Context Before Hello

Associates start with the full visit context.

Booking details, visit reason, customer information, and relevant history appear in the associate view at check-in. Customers spend less time repeating themselves, and service starts with context.

Appointment Connect API

Connect scheduling in both directions.

Use Frontlion scheduling within your website, app, or IVR, or bring appointments created in other systems into the same day-of service flow.

Consume our scheduling

Run booking from your systems.

Your app, site, or IVR runs the full booking flow through the Appointment Connect API.

Lookup availability Lock slot Create appointment Cancel or modify
Send us your appointments

Bookings born elsewhere still count.

Appointments created in third-party systems register through the same API and join the same day-of flow.

API registration source Webhook events out Calendar sync both ways
OAuth2 Developer sandbox SDKs 7 Connect APIs

Explore Integrations ›

Built for Every Role

Every role gets what it needs.

Customer

Books in seconds, arrives already known.

Frontline associate

Sees who is next, and why.

Branch or clinic manager

Sees load before it builds.

Operations leader

Shapes demand across every location.

IT

One API, no new plumbing.

CUSTOMER RESULTS

Measured in real operations.

6,251
appointments a month, from ~100 at launch.
National Commercial Bank of Jamaica
63,896
check-ins in one month across 28 branches.
National Commercial Bank of Jamaica
97%
Self-service kiosk check-ins.
Huntsville Utilities
We have also seen an increase in profitability since implementing appointment scheduling: with an hour of time blocked off for each member, team members have more time to cross-sell.
Cristina Colletti, Branch Operations Specialist, a mid-size U.S. credit union

Appointments work better connected.

Virtual Queuing

Join by QR, kiosk, or text; wait anywhere.

Explore

Customer Communications

Two-way SMS, WhatsApp, RCS, and email.

Explore

Routing and Prioritization

The console where routed work arrives.

Explore

Associate Interface

Customer context, guides, and next steps.

Explore

Next step

See your busiest day run on Frontlion.

Bring one location and one service flow. We’ll show how Frontlion supports booking, arrival, routing, service, and follow-up.

Request a DemoSee Pricing