Qtrac is now Frontlion.

Appointments and Check-in

Appointments that keep their promise.

Reduce no-shows, simplify arrival, and connect every visit to the right associate. Customers book in seconds, arrive confirmed, and begin service with the right context already in place.

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Book a visit

Mortgage consultation

Thursday, July 30
Northwind Financial Verified business · SMS
Just now
You’re booked, Maria. Thursday 2:30 PM, Northwind Financial, Oak Street branch.

Booking Channels

Customers book from wherever they already are.

Northwind Financial
Your appointment is confirmed. Mortgage consultation Thursday, July 30 at 2:30 PM Oak Street branch, 118 Oak Street
Booked on your site
Hi Maria, your appointment on Thursday, July 30 at 2:30 PM is confirmed. We will see you at our Oak Street branch.
Thursday, on arrival
Welcome, Maria. You are checked in for your 2:30 PM appointment. We will be with you shortly.

The branded scheduler, embedded on the site your customers already trust.

Reminders and Confirmations

Keep appointments on track.

Automated SMS and email confirmations, reminders, and arrival updates help reduce no-shows and give customers an easy way to confirm or adjust their plans.

SMS + EmailDays or Hours AheadOne-tap Confirmation (RCS)
Monday · booking confirmed
Hi Priya, your appointment on Thursday, July 30 at 2:30 PM is confirmed. Reply C to confirm or R to reschedule.
Tuesday · two days before
Hi Priya, this is a reminder that your appointment is on Thursday, July 30 at 2:30 PM. We look forward to seeing you.
Thursday · day of
Hi Priya, your appointment is coming up today at 2:30 PM. Please tap the button below when you arrive.Check in
I am running 10 minutes late.
No problem, Priya. Your place is held and we will see you when you arrive.

Templates and Personalization

Every message arrives with the right details.

Use configurable templates for confirmations, reminders, transfers, arrival updates, and surveys. Dynamic fields personalize each message with the customer, service, time, location, and language.

Appointment confirmationThe template, set up once

Hi First name, your appointment on Day and date at Time is confirmed. Reply C to confirm or R to reschedule.

Your logo and colors, already applied
Every message fills itself in
Hi Maria, your appointment on Thursday, July 30 at 2:30 PM is confirmed. Reply C to confirm or R to reschedule.
Hola Daniel, su cita del jueves 30 de julio a las 3:50 PM está confirmada. Responda C para confirmar o R para reprogramar.

Branded Scheduling

Your brand books the visit.

Create a branded scheduling experience once, then publish it across services, locations, and languages.

Northwind FinancialPrivate & Business Banking
How may we help you today?
Meet with a mortgage advisor 45 min
Plan your retirement 60 min
Thursday, July 30
10:20 2:30 3:50
Reserve 2:30 PM
northwind opticalSee you soon
How can we assist you today?
Style your new frames 30 min
Pick up your order 10 min
Pick a time on Thursday
9:20 11:40 1:10
See you at 11:40 ›
Brand Colors and ImageryPer-service Booking LinksEvery Language You Serve

Enterprise Configuration

One brand system across every location.

Manage colors, logos, typography, templates, and service rules from one administrative experience. Publish updates centrally while supporting the needs of each location.

northwind opticalRich message
Today 9:02 AM

Hi Maria, your appointment on Thursday, July 30 at 11:40 AM is confirmed. Reply C to confirm or R to reschedule.

Confirm Reschedule

Website Integration

Your website starts the visit.

Let customers find a location, choose a service, select a time, and arrive checked in without leaving your digital experience.

Find a location
Pick a service
Pick a time
Arrive checked in

Your website and mobile app wire in via the Appointment Connect API plus Scheduler Link. Booking starts in your digital channel, lands in Frontlion.

Messages can even redirect to a shorter-wait location

Arrival Options

Check in through any door.

ENTRANCE CHECK IN HERE NO APP NEEDED Scan at the entrance
01

QR code

Scan the sign on the way in.

Welcome. Check in. I have an appointment I am a walk-in Two taps to join
02

Kiosk

Walk up, tap, you are in line.

Check in a visitor GREETER: PRIYA R. FIRST NAME Maria LAST NAME Guzman REASON FOR VISIT New account Lending Associate on a tablet
03

Greeter assisted

An associate checks you in from a tablet.

One Shared Line

Walk-ins and appointments share one line.

One queue holds both. Every waiting customer carries an appointment or walk-in tag, and when a booked visit cancels, waiting walk-ins are invited to claim the open slot.

Associate Calendar

The appointment blocks the associate's calendar.

A booking is a hold on a specific person's specific time. The moment it is confirmed, the slot leaves every calendar that matters: Frontlion, the branch, and the associate's synced Outlook or Google calendar. Nobody double-books it, and the associate never reconciles three schedules to find the real day.

Skills-Based Routing

Every visit reaches the right associate.

Route appointments by service need, language, skill, availability, and priority before the customer reaches the counter.

Context Before Hello

Associates start with the full visit context.

Booking details, visit reason, customer information, and relevant history appear in the associate view at check-in. Customers spend less time repeating themselves, and service starts with context.

2:30 PM appointment · waiting 3 minutes Maria Herrera Customer since 2022
Reason for visit Mortgage consultation
Mobile (555) 014-6621
Preferred language Spanish
Last visit March 2026, Oak Street

Appointment Connect API

Connect scheduling in both directions.

Use Frontlion scheduling within your website, app, or IVR, or bring appointments created in other systems into the same day-of service flow.

Systems in
Your website and appBooking starts where the customer already is
Your CRM and case systemsThe customer record everyone already trusts
Frontlion Bookings in, visit records out
Systems out
Staff calendarsOutlook and Google, kept in step both ways
Your reportingVisit records where the business reads them

Explore Integrations ›

Built for Every Role

Every role gets what it needs.

Customer

Books in seconds, arrives already known.

Frontline associate

Sees who is next, and why.

Manager

Sees load before it builds.

Supervisor

Moves people to where the line is.

Operations leader

Shapes demand across every location.

CUSTOMER RESULTS

Measured in real operations.

6,251
appointments a month, from ~100 at launch.
National Commercial Bank of Jamaica
63,896
check-ins in one month across 28 branches.
National Commercial Bank of Jamaica
97%
Self-service kiosk check-ins.
Huntsville Utilities
We have also seen an increase in profitability since implementing appointment scheduling: with an hour of time blocked off for each member, team members have more time to cross-sell.
Cristina Colletti, Branch Operations Specialist, a mid-size U.S. credit union

Appointments work better connected.

Queue Management

Join by QR, kiosk, or text; wait anywhere.

Explore

Customer Communications

Two-way SMS, WhatsApp, RCS, and email.

Explore

Routing and Prioritization

The console where routed work arrives.

Explore

Associate Interface

Customer context, guides, and next steps.

Explore

Next step

See your busiest day run on Frontlion.

Bring one location and one service flow. We’ll show how Frontlion supports booking, arrival, routing, service, and follow-up.

Request a DemoSee Pricing