Trusted by leading airports, transit authorities, and airlines
Journey Intelligence
Terminals measure flights and footfall, not service. Frontlion captures who asked for help, why, how long they waited, and what happened, then turns the pattern into staffing and routing decisions.
Passenger Experience
A gate change should not cost anyone their place in line. Travelers join by QR code or text-to-join, get two-way updates over SMS or WhatsApp, and get rebooked without standing anywhere.
Terminal B service desk
Current estimated wait
8 minutes
Your place in line
You're 3rd
about 8 min
Place heldWe'll text you when you're next.
Frontline Readiness
Wheelchair assists, language preferences, and visit history surface at the console before the traveler arrives. The conversation starts prepared, not from scratch. And when a case belongs at another desk, Transfer hands it across with the full record.
Flagged for this visit
Operational Visibility
Waits, demand, and outcomes compared across terminals, concourses, and the badging office. A dynamic wait-time algorithm keeps every estimate honest, so you staff to measured demand, not anecdotes.
The Badging Office
Pre-filed
appointment details and documents arrive before the visit
Pre-verified
checklists confirm every document before the desk
Auditable
every badge issuance closes as a structured record
What Frontlion Does for Transportation
Five capabilities, purpose-built for terminals, stations, and badging offices, working from one record of every visit.
Badging appointments and walk-ins, one calendar.
Two-way SMS, WhatsApp, and RCS across the journey.
Travelers wait anywhere, not in a line.
Every assist becomes structured operational data.
SOC 2 Type II, RBAC, and audit logs.
Proof
Airport authorities, port authorities, and airlines run Frontlion where travelers meet their teams. Fully white-labeled, so every join screen and text reads as the operator’s own.
Transportation Success Stories
One standardized service and credentialing process, worldwide.
Read the story
Vehicle and title counters running as one connected operation.
Read the story
One service standard across Caribbean territories.
Read the storyBring your terminals, services, and volumes. We will walk the platform on your terms.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
