At check-in the associate view populates: name, segment, history, reason for visit. The associate greets an appointment, not a stranger. No second screen, no swivel chair.
At Check-In
Integrations
Connect Frontlion to the systems you already trust
Frontlion connects your CRM, calendars, messaging, identity, and analytics stack through the Frontlion Integration Hub: prebuilt connectors, REST APIs, and webhooks. Data moves both ways. Your systems enrich every visit; every visit writes a structured record back.
Integration Categories
Built to work with your enterprise technology
Five categories of connection, one structured visit record.
-
SSO & Workforce Sync
Frontlion integrates with leading Identity Providers (IdPs) to streamline authentication and workforce synchronization.
-
Reporting
Frontlion integrates with industry-standard reporting tools for advanced analytics and visualization
-
Messaging
Frontlion connects with leading messaging platforms to enhance communication and customer engagement.
-
CRM
Frontlion integrates with CRM systems to improve customer relationship management.
-
Digital Signage, Ad Management & Registration
Frontlion supports integration with digital signage, ad management, and registration platforms.
Both Directions
Webhooks fire while the visit happens
Check-in, routing, and outcome events post to your systems as they occur, and Frontlion rules decide what pushes where. No overnight batch, no polling. Your dashboards see the lobby the way your associates do.
Messaging
Two-way messaging on the providers you already run
SMS, WhatsApp, and RCS ride your existing messaging providers. A customer replies from the sidewalk; Frontlion holds their place and the thread lands in the visit record.
Developer Platform
The same APIs we build on
Documented, versioned, and sandboxed. Your team ships an integration without waiting on ours.
Pull queues, appointments, and visit records over REST.
REST APIs
OAuth 2.0
Sandbox
Versioned docs
Frontlion AI Connector (MCP)
Check-in, routing, and outcome events stream to your endpoints.
Webhooks
Event catalog
Retries & delivery logs
Your directory controls access; every call is logged.
SSO / SAML
Role-based access
Audit logs
Rate-limit docs
Coming soon: the Integration Hub interface. Drag-and-drop integration building from off-the-shelf templates.
Connectors
Connected where you already work
Configuration
Wire your stack in, and out
Keys, webhooks, and event rules are configuration your admins own in the Integration Hub, not code they wait for. The same rule engine that builds customer journeys decides what posts where, consistent across thousands of locations.
Integration Hub
Northwind CRM
When
visit.completed
Post
to CRM
Last event delivered 2 minutes ago
Better experiences begin with connected systems
Next step
Wire one location end to end
Bring your stack list. We will map every connector live, on your real services.