Qtrac is now Frontlion.

Queue Management

Queue management software that ends the line.

Let customers join by QR code, kiosk, a greeter, or text, then wait wherever they choose. Frontlion holds their place, keeps them informed, and brings them back at the right time.

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Your place in line

You're 3rd

about 8 min

Place held

We'll text you when you're next.

Northwind County Services Verified business · SMS
Just now
You're next, Maria. Come back to Window 3.

Multiple ways to join

One queue. Every way in.

Customers join by QR code, kiosk, a greeter, or text-to-join. Every entry point follows the same queue, service rules, and operating flow.

Customers scan a QR code with their mobile device to join the queue or check in.

CUSTOMER RESULTS

Proven where demand is highest.

100+
cases per court docket, checked in by text message.
Lawrence Township Small Claims Court
5,000+
cases managed each year through text-message check-in.
Lawrence Township Small Claims Court
Customers constantly tell us how much they love the numbering system. It is simple, but it gives them confidence and clarity.
Housing Service Manager

The associate view

The live queue ends the guesswork.

Associates see who is next, how long they have waited, what they need, and where the visit should go.

Before

“Before [the platform], I would see a line and ask, Who’s next? and every member would claim they were first…”

Alicia, Associate, membership warehouse retailer
Before

“Right now, I have so much foot traffic that I am ready to hand people sticky notes with their place in line on them.”

Rene, Associate, membership warehouse retailer

After: one live queue, visible to the entire team.

The wait, reclaimed

Customers wait where they choose.

Once customers join, they can leave the lobby without losing their place. A live mobile view shows their position, estimated wait, and when to return.

Calm by design

Keep the lobby calm and informed.

Digital signage shows queue status, service windows, important updates, and branded content so customers know where they stand without crowding the counter.

“Their solution provides an orderly service process even in our busiest stores, satisfying both customers and employees alike.”

Daniel Jimenez, Cable & Wireless

Two-way messaging

Every wait is a conversation.

Customers can reply by SMS, WhatsApp, or RCS to ask for more time, share an update, or confirm they are returning. The queue adjusts, and associates see the change immediately.

We knew we needed a better solution.

Before Frontlion, we checked clients in on a clipboard, with pen and paper. We did that for years, until we knew we needed a better solution.

“Before [Frontlion], we checked clients in on a clipboard, with pen and paper... We did that for years, until we knew we needed a better solution.”
Housing Services Manager

VISIT INTELLIGENCE

Every moment becomes operational intelligence.

Capture arrival, wait time, routing, service, and outcome as one structured visit record. Use that data to improve staffing, service, and performance.

Explore Visit Intelligence

KIOSK DESIGNER

Design your kiosk around your service.

Build the screen from flexible templates, apply your brand, connect your service rules, and publish across locations from one place.

Design studio

Kiosk Designer

Brand logo
Welcome header Welcome to Northwind
Service buttons
Drop block

Blocks

Drag blocks to compose the screen. Publishes to every Northwind kiosk.

Queuing works better connected.

Customer Communications

Two-way SMS, WhatsApp, RCS, and email.

Explore

Appointments and Check-in

Book in seconds, arrive to a match.

Explore

Routing and Prioritization

The console where routed work arrives.

Explore

Associate Interface

Customer context, guides, and next steps.

Explore

Next step

See your busiest hour run on Frontlion.

Bring one location and one service flow. We’ll show how customers join, wait, return, and move into service.

Request a DemoSee Pricing