Qtrac is now Frontlion.

Modernize Customer Experience

Increase customer engagement throughout the visit

Every interaction shapes the visit. Frontlion, the in-person service platform, keeps customers informed, connected, and replying from booking through follow-up, in two-way conversations on SMS, WhatsApp, and RCS, the channels customers already answer.

Request a DemoExplore the Platform
Northwind Financial Group Text message
Wednesday, August 5
Reminder: your mortgage consultation is tomorrow, Thursday, August 6 at 2:00 PM at the Midtown branch. Reply to this message anytime.
Which documents should I bring?
A photo ID and your two most recent pay statements. We will have everything else ready, Maria.
Frontlion

How It Works

One conversation from booking to follow-up

Five moments, one thread. Customers can reply at any of them, and the visit adjusts.

Booking
Confirmed for Tuesday, 2:00 pm.
Reminder
Reminder: we'll see you tomorrow.
Arrival
You're checked in. Relax nearby.
Your Turn
You're next. Window 3, with Maria G.
Follow-Up
Thanks for visiting. How did we do?

Meet customers where they already are

SMS & RCS

Two-way texts with rich replies, no app to download.

WhatsApp

The same conversation, continued on WhatsApp.

Email

Confirmations and follow-ups that arrive on time.

Lobby Displays

Names called on screen, in sync with every phone.

Two-Way Messaging

Customers reply, the queue adjusts

She asks for more time by text and her place is held.

A retail customer checks her place in line on her phone while associates serve other guests at the counter behind her.
Northwind Retail Group Verified business · SMS
Today 4:12 PM
Hi Maria, you're 4th in line, about 12 min. Reply to this message anytime.
I need more time
Delivered
No problem, we moved you back. Your place is held, you're now 5th in line.
Text message

The Associate

Associates start every conversation with context

Before she says hello: full name, visit reason, last visit, and what a colleague already noted.

1. Call the next customer

Your next customer

Maria Guzman Replied by text

Personal styling

Waiting 12 min, place held at her request

2. Context appears

Who is with you

Maria Guzman Member since 2022
Reason for Visit Personal styling
Last visit March 2025, Westgate store
Mobile (555) 0134
Note from Dana M. She asked by text to be moved back one place. Wants to see the new outerwear first.

Messages customers actually answer

Not blasts. Updates about this visit, right now, worth replying to.

Your place in line

You are third in line

about 8 min

Place held

We will text you when it is your turn.

See It in Action

Engagement, proven in the field

Banking · Appointment Scheduling

A mid-size U.S. credit union

Members book ahead and arrive known, so every visit starts warm.

Read the Case Study
Retail · Customer Engagement

A menswear retailer with 750+ stores

Shoppers join the line by text and keep browsing, acknowledged the whole wait.

Read the Case Study

From the Floor

Engagement you can hear

It makes them feel that they are not being ignored. It acknowledges that they are in the store.
Store team member, a menswear retailer with 750+ stores
“In-processing here was the best finance office experience I have ever had in my 8 years of military service.”
Servicemember, Sheppard Air Force Base

Platform Capabilities

Three capabilities carry the conversation

Customer Communications

Two-way SMS, WhatsApp, and RCS, automated by CX rules you set.

View feature

Visit Intelligence

Every reply, rating, and outcome lands in the visit record.

View feature

Routing & Prioritization

Each customer reaches the right associate, already prepared.

View feature

Next Step

Ready to increase customer engagement?

Bring one location. We will show the whole conversation on your services, booking to follow-up.

Request a DemoGet your ROI estimate