How It Works
Every stage of the visit stays connected. Customers receive timely updates, can respond when needed, and move through the experience with fewer unanswered questions.
Channels
Two-way texts with rich replies, no app to download.
The same conversation, continued on WhatsApp.
Confirmations and follow-ups that arrive on time.
Names called on screen, in sync with every phone.
Two-Way Messaging
Let customers respond when plans change. They can request more time, answer a question, or confirm they are on the way while Frontlion keeps the service flow updated.
The Associate
See who is waiting, why they came, and what has already been communicated before service begins.
Send updates tied to the visit happening now, from changes in wait time to the next step in service.
Your place in line
You're 3rd
about 8 min
Place heldWe'll text you when you're next.
Customer Voices
"In-processing here was the best finance office experience I have ever had in my 8 years of military service."
“Customers constantly tell us how much they love the numbering system. It is simple, but it gives them confidence and clarity.”
See It in Action
Members book ahead and arrive known, so every visit starts warm.
Read the Case Study
Shoppers join by text, keep browsing, and stay informed while they wait.
Read the Case StudyFrom the Sales Floor
"Customers really like [the platform]. It makes them feel that they are not being ignored. It acknowledges that they are in the store."
Keep customers informed through SMS, WhatsApp, RCS, and email.
View featureConnect messages, responses, feedback, and outcomes to the visit record.
View featureMove each customer to the right associate based on service need and operating rules.
View featureNext Step
Bring one customer journey. We’ll show how communication supports the visit from booking through follow-up.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
