Qtrac is now Frontlion.

Increase Revenue

Increase conversion and cross-sell

Frontlion increases conversion and cross-sell by putting a contextual offer in front of each customer minutes before they reach an associate, then handing the associate the context to close. Wait time becomes shopping time.

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Northwind Retail Group Downtown Optical
You are third in line Estimated wait: about 8 minutes
Member offer

Members save 20% on premium lenses today

Show this screen at pickup. Valid today at Downtown Optical.

View offer
FRONTLION

Proven Outcomes

Revenue you can measure

  • 19%

    increase in basket value

    Membership warehouse retailer

  • 278,442

    high-intent messages sent in one quarter

    Membership warehouse retailer

  • 800+

    associate hours freed per month, redirected to selling

    Menswear retailer, 750+ stores

How It Works

Waiting becomes revenue

Customers are most engaged while they prepare for service. Frontlion turns that time into a personalized shopping experience, then carries the context into the conversation.

Intent arrives at check-in

Why they came, what they need, who they are.

Offers land mid-wait

Personalized, timed, and worth the customer's attention.

Associates close prepared

The offer the customer opened reaches the counter with them.

During the Wait

One tap saves it to the visit

The wait stays one quiet line. When the customer saves the offer, it attaches to their visit, ready to redeem the moment they reach the counter.

Downtown Optical You are third in line, about 8 minutes
Member offer

Members save 20% on premium lenses today

Saved to your visit at 2:36 PM

Redeem at pickup: show this screen or give your name at the counter. Valid today at Downtown Optical.

Saved offers reach the counter with the customer FRONTLION

At the Handoff

Associates see the opening, not a script

Whatever the customer opened while waiting is on the associate screen before the greeting. The conversation continues instead of starting over.

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Opened while waiting, 2:36 PM
Member offer

20% on premium lenses

Viewed twice, then saved to the visit.

On the associate screen, before the greeting

Next up

Sam C. Member since 2019
Reason for visit Eye exam
Mobile (312) 555 0142
Last visit March 2025, Downtown Optical

Viewed while waiting 20% on premium lenses, saved to this visit

Frontlion AI Suggested next conversation: the premium lens upgrade, then a prescription review due this year.

In Real Stores

Shopping continues in line

Customers hold their place from their phone and keep browsing until the counter is ready for them.

Shopper looking at her phone in a bright store while another customer browses the shelves behind her

Your place in line

You are third in line

Estimated wait: about 8 minutes

Place held

Enjoy the store. We will let you know when it is your turn.

From the Frontline

Appointment time becomes selling time

We have also seen an increase in profitability since implementing appointment scheduling: with an hour of time blocked off for each member, team members have more time to cross-sell.
Branch Operations Specialist, a mid-size U.S. credit union

Explore Appointments & Check-in

Platform Capabilities

What makes it possible

Customer Communications

Two-way updates on the channels customers already use.

View feature

Visit Intelligence

Every visit becomes operational data.

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Routing & Prioritization

Every customer reaches the right skilled associate.

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Get Started

Sell more from the visits you already have

See Frontlion run offers, prompts, and follow-ups on your services, across every location.

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