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Increase Revenue

Increase conversion and cross-sell

Frontlion increases conversion and cross-sell by placing a contextual offer in front of each customer minutes before they speak with an associate, then handing the associate the context to close. Wait time becomes shopping time. Every visit becomes a revenue moment.

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Proven Outcomes

Revenue you can measure

  • 19%

    lift in member shopping time and basket value in pilot

    A membership warehouse retailer

  • $30.67

    avg basket increase

    Same retailer, same pilot

How It Works

Waiting becomes revenue

Customers are most engaged while they prepare for service. Frontlion turns that time into a personalized shopping experience, then carries the context into the conversation.

Intent arrives at check-in

Why they came, what they need, who they are.

Offers land mid-wait

Personalized, timed, and worth the customer's attention.

Associates close prepared

The cross-sell prompt reaches the counter with the customer.

During the Wait

The wait screen sells while it soothes

Live wait status up top, a personalized offer below, all in your brand. Browsing starts before service does.

At the Handoff

Associates see the opening, not a script

The console pulls the customer record as the visit starts. Service guides put a playbook behind every prompt, so the conversation is grounded, not guessed.

Through the Visit

Conversations carry through the visit

Two-way SMS and WhatsApp keep customers engaged from the line to the counter, from a follow-up question to a held fitting room.

In Real Stores

Shopping continues in line

Customers hold their place from their phone and keep browsing, one text away from the next purchase.

Shopper checking her place in line from her phone in a bright boutique while another customer browses the shelves behind her
Northwind Retail Group Verified business · SMS
Today 2:36 PM
Can you add the linen blazer in a 6?
Delivered
Done, it's waiting in your room with the rest of your picks.
Text message

Your place in line

You're 3rd

about 8 min

Place held

Keep shopping. We'll text you when you're next.

The Intelligence

Cross-sell prompts arrive mid-visit

The Frontlion Custom AI Cockpit reads the visit and hands the associate the next best conversation.

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See It In Action

Appointment time becomes selling time

...we have also seen an increase in profitability since implementing appointment scheduling: with an hour of time blocked off for each member, team members have more time to cross-sell...
Cristina Colletti, Branch Operations Specialist, a mid-size U.S. credit union
1 hour
blocked per member becomes time to cross-sell
A mid-size U.S. credit union

Explore Appointments & Check-in

What makes it possible

Customer Communications

Two-way updates on the channels customers already use.

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Visit Intelligence

Every visit becomes operational data.

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Routing & Prioritization

Every customer reaches the right skilled associate.

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Get Started

Sell more from the visits you already have

See Frontlion run offers, prompts, and follow-ups on your services, across every location.

Request a DemoGet your ROI estimate