Qtrac is now Frontlion.

Frontlion for Banking & Credit Unions

Run every branch like your best branch

Frontlion is the in-person service platform for banks and credit unions: appointment scheduling, walk-in queuing, and branch customer flow in one operating view across the network. Every visit becomes an opportunity to deepen the relationship.

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Your place in line
You’re 3rd
About 8 minutes. We will text you.
Place held
Appointment confirmed
Thursday, 10:15 AM
Dana R., mortgage specialist.
Reminder set

Trusted by leading financial institutions

  • JMMB Group JMMB Group
  • NCB National Commercial Bank NCB National Commercial Bank
  • VM Building Society VM Building Society
  • CIBC Bank CIBC Bank

Complete Visit Intelligence

Every visit becomes a record the network learns from

Booking, arrival, service, and outcome land in one visit record across every branch. Answer why a branch had a hard week without a single phone call.

Visit record · Maria G. · Downtown branch
Booked online
Monday, May 18, 2026
Checked in from phone
Thursday, May 21, 2026 at 9:38 AM
Matched to banker Dana R.
Thursday, May 21, 2026 at 9:52 AM
Outcome logged: application started
Thursday, May 21, 2026 at 10:24 AM
Mortgage consultation Documents verified Follow-up scheduled

Relationship-Driven Service

Members meet the right banker, not the next one

Matching runs on relationship, language, and specialty. Whether the member books ahead or walks in, the same banker who knows the file takes the visit.

Booked ahead, the member is matched to the banker who already knows the file.

A bank member checks her phone in a calm branch while an associate helps another member in the background

Your banker

Dana R., mortgage specialist

Mortgage consultation, Thursday, August 6 at 10:15 AM, Downtown branch

Your banker sinceMarch 2019
SpeaksSpanish and English

Associate Readiness

Bankers see the member before the greeting

Name, reason for visit, accounts, and relationship history are on the screen before the member sits down. The first minute becomes advice, not intake.

Before the greeting

Maria Gutierrez Preferred member
Reason for Visit Mortgage consultation
Member since March 2019 Downtown branch, seven visits
Accounts Checking, savings, auto loan Auto loan closes March 2027
Last two visits Mortgage consultation, May 2026 Auto loan signed, March 2025
Preferred language Spanish
Note from Jordan T. Rate sheet already sent. She wants the 15 year option compared side by side.
What the banker reads before the member sits down

Operational Excellence

Demand smooths before the branch feels it

Branch comparisons and demand curves show where to move staff, hours, or appointments. The physical channel gets the same rigor as your digital channels.

Built for connected banking

Branch, contact center, and digital join one service picture, so members are known wherever they arrive.

63,896
branch check-ins in one month, across 28 branches

National Commercial Bank of Jamaica

Purpose-Built for Banking

Five modules branch networks lean on hardest

Appointments & Check-in

Booked and walk-in, one calendar.

Virtual Queuing

Members wait where they choose.

Associate Interface

Context and guidance on one screen.

Routing & Prioritization

Right member, right banker.

Frontlion Custom AI Cockpit

Insight from every visit.

Customer Stories

Banks run Frontlion at network scale

Case Study

A leading North American bank took Frontlion network-wide

Pilot to enterprise MSA to North America-wide expansion. Live branches serve 2,000-3,000 customers a day.

Read the Case Study
1,000+
branches live on Frontlion
39,000+
member texts a month, up from 6,800

Victoria Mutual Building Society

6,251
appointments a month, up from ~100 at launch

National Commercial Bank of Jamaica

Evaluating platforms? See how Frontlion compares

...first time I felt like I have not wasted hours or a whole day waiting to be assisted.
Bank customer, handwritten letter, National Commercial Bank of Jamaica
“...we have also seen an increase in profitability since implementing appointment scheduling: with an hour of time blocked off for each member, team members have more time to cross-sell...”
Cristina Colletti, Branch Operations Specialist, a mid-size U.S. credit union

See your branches run on Frontlion

Bring one branch. We will show booking, matching, and the all-branches view on your services. A live walkthrough on your real services. No prep needed.

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