Qtrac is now Frontlion.

Customer Communications

Every message meets the moment.

Keep customers informed before, during, and after every visit. Frontlion connects SMS, WhatsApp, RCS, and email to live service events, so each message reflects what is happening now and every reply can shape what happens next.

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Live product animation, SMS and WhatsApp, two way

The Whole Visit

One conversation from booking to follow-up.

Keep every message connected to the visit. Confirm appointments, guide arrivals, share live updates, and follow through after service in one continuous thread.

  1. Appointment

    Hi Maria, your appointment on Thursday, July 30 at 11:40 AM is confirmed. Reply C to confirm or R to reschedule.

  2. Check-in

    You are checked in. We will be with you shortly. We will text you when it is your turn.

  3. Wait

    You are next. Need more time? Reply H and we will hold your place.

  4. Post Service

    Thanks for coming in, Maria. Please take a quick survey and tell us about your experience.

No App Required

No app. No download. No sign-up.

Customers use their phone to view their place, ask for more time, and stay connected throughout the wait while associates remain focused on the customer in front of them.

A customer in a bright store checks her place in line on her phone while associates serve other customers at the counter
Northwind Vision Centers Verified business · SMS
Today 4:12 PM
Hi Maria, you're 4th in line, about 12 min. Reply to this message anytime.
I need more time
Delivered
No problem, we moved you back. Your place is held, you're now 5th in line.
Text message

Every Channel

One conversation across every channel.

Create the message once, and deliver it through SMS, WhatsApp, email, or RCS based on the channel each customer already uses.

SMS

Northwind Health
We will text you when it is your turn.
You are next. Please proceed to window 4. Need more time? Reply H.
H
No problem, we moved you back one slot. Your estimated wait time is now 8 minutes.

WhatsApp

Northwind Health
Hi Maria, you are checked in at our downtown location. You are fourth in line and your estimated wait time is 8 minutes.
Can I wait outside?
Of course, we will message you when it is almost your turn.

Email

SubjectYour Thursday appointment is confirmed

Hi Maria,

Your cardiology consultation at Northwind Health Downtown Clinic is confirmed for Thursday, July 30 at 11:40 AM.

Reply to this email or manage the appointment online.

Manage appointment

RCS

Northwind Health
Your appointment is confirmed at Northwind Health Downtown. Thursday, July 30 at 11:40 AM.
Directions Reschedule

Event-Driven

Every message reflects what is happening now.

Messages respond to live service conditions. When waits change, capacity opens, or a visit is complete, customers hear about it automatically without pulling associates away from service.

We are running behind. Reply H to hold your place or R to reschedule.
Good news, we can take you now. Please proceed to window 3.
Thanks Maria. Please click here to take a survey.

Personalization

Your brand and their details in every message.

Apply your logo, colors, and tone while Frontlion fills each message with the customer’s name, service, location, appointment, and language.

Fernwell Health Downtown Clinic

Hi Maria,

Your cardiology consultation is confirmed for Thursday, July 30 at 11:40 AM at our Downtown location.

Manage appointment
Your logo and branding Your brand colors Your brand voice

MESSAGE CONFIGURATION

Write it once. Keep every version aligned.

Edit templates, add live fields, and manage language versions from one place. Publish updates across locations without rebuilding each message or service flow.

Appointment confirmation template

Hi First name, your appointment on Day, Date at Time is confirmed. Reply C to confirm or R to reschedule.

Sends when

The appointment is booked The day before Two hours before
Personalizes itself for every customer
Hi Maria, your appointment on Thursday, July 30 at 11:40 AM is confirmed. Reply C to confirm or R to reschedule.
Save Set up once, live in every language you serve

ACCESSIBILITY & LANGUAGE

Communicate with every customer.

Language and accessibility preferences follow the customer across booking, arrival, waiting, service, and follow-up.

CustomersOperationsLocationsAccessibilityGlobal teams

Multilingual by default. Every message renders in the customer's own language, automatically.

CUSTOMER RESULTS

Messages that move the numbers.

Northwind Retail Group
Hi Elena, you are fourth in line. Your estimated wait time is about 8 minutes. Enjoy the store. We will text you when it is your turn.
FREE

Buy one, get one free

Add it to today's visit. Good at Downtown until closing.

Claim offer
FRONTLION
39,000+
messages sent each month, up from 6,800.
Victoria Mutual Building Society
278,442
in-wait recommendations delivered in one quarter
Membership Warehouse Retailer
599
members recovered after abandoning through automated re-engagement in one quarter
Membership Warehouse Retailer

Explore Customer Case Studies

Connected Capabilities.

Customer communications work better connected.

Queue Management

Join by QR, kiosk, or text; wait anywhere.

Explore

Appointments and Check-in

Book in seconds, arrive to a match.

Explore

Associate Interface

Customer context, guides, and next steps.

Explore

Visit Intelligence

Service, wait, and outcome becomes a record.

Explore

Next step

See every visit, hear how they stay connected.

Bring one service flow. We’ll show how Frontlion supports communication from confirmation through follow-up.

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