Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
The Return of the Counter: Why In Person Service Is Becoming More Valuable, Not Less
For years, many organizations assumed that in person service would steadily decline as digital channels improved. The expectation was straightforward: once customers could complete most…
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5 min read