Trusted across care networks
Patient Journey Intelligence
Every moment matters: arrival, check-in, care, and follow-up become one measured journey, so leaders see how patients actually move.
Every step timestamped. Every handoff measured.
Patient Experience
Four ways to hold a place, all of them 30 seconds or less. Then two-way updates in the patient’s language.
The code is on the sign at the door. The patient scans it and holds a place from the car.
Riverside Clinic
Check in here
Point your phone camera at the code
Checked in, Maria G.
Second in line, about 9 minutes
We will text you when your care team is ready.
Done FRONTLIONAppointments & Check-in
Reminders go out, patients confirm in one tap, and rescheduling takes one reply. Arrivals land prepared.
Your appointment is Thursday, July 30 at 2:30 PM. Reply C to confirm, R to reschedule.
C
ConfirmedBring your insurance card and medication list. Riverside Clinic, second floor.
You are checked in. Your care team is ready shortly.
Reminder to arrival, on the patient's phone.
Care Team Readiness
Reason for visit, history, language, and any note from the front desk arrive with the name. Nobody starts cold.
Next patient
What the care team sees before the patient is called.
Operational Performance
Wait, throughput, and no-show rate by clinic and across the network, so staffing follows real patient demand.
Every clinic in the network, on one screen.
Measured Outcomes
5
public-health clinics kept safe patient flow through COVID
A large U.S. county public-health department
~10,000
emergency visits a year managed with live visibility
A specialty & emergency veterinary hospital
~500
more clients served with the same staff over two years, 23 buildings
A nonprofit housing & social-services provider
Every patient gets a connected care experience: clinics, urgent care, and specialty sites run one platform under your brand, alongside the scheduling and records systems you already have.
“We are in a very saturated market. [Frontlion] helps us provide the best care, so people choose us.”
Purpose-Built
Recurring visits, every department in step.
Walk-ins and appointments, balanced live.
Urgent arrivals seen the moment they land.
High-volume clinic days, safe and orderly.
Multi-site programs with funder-ready reporting.
Hospital Director (CVPM), VCA Alameda East
Success Stories
A specialty & emergency veterinary hospital
Read the Case Study
A large U.S. county public-health department
Read the Case Study
A nonprofit housing & social-services provider
Read the Case StudyThe In-Person Service Platform
Bring one location. We will run check-in, triage, and follow-up on one flow, on your real services.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
