Trusted by federal, state, and local government agencies
Citizen Service Intelligence
Capture who arrived, what they needed, how long they waited, and how the visit ended. Each interaction becomes structured data agencies can use to understand service demand and performance.
Citizen Experience
Residents can join by QR code, text, kiosk, or web, then hold their place without standing in a physical line. Appointments and walk-ins stay connected to the same service flow.
Staff Readiness
See the requested service, relevant paperwork, and available visit history as the resident reaches the counter. Staff begin with the information already collected instead of repeating intake.
Associate console · live product animation · Northwind County demo data
Agency Performance
Track wait times, demand, visit volume, and outcomes across locations. Leaders can see where conditions differ and use consistent service data to inform staffing and operational decisions.
After decades, we have standardized the way we collect customer service information - when people come, why they come... the platform is a flexible solution.
Proven in Government
76%
Of clients called within 10 minutes; 89% served in under 15 minutes.
Santa Clara County Housing Authority
~22,000
Residents served each month across seven office areas and five service types.
Travis County Tax Office
3,000+
Visits each month across 13 Self-Help Center courthouses.
Superior Court of California, County of Los Angeles
~10 min
Of manual intake eliminated per visit.
A large U.S. parish sheriff's office
Built for Modern Public Service
Frontlion supports the ways residents actually arrive while giving agencies a consistent operating view across services and locations.
Santa Clara County Housing Authority
Purpose-Built
High-volume counters without the crowded lobby.
Document-heavy visits that arrive complete.
Orderly, transparent flow for sensitive matters.
Safe, dignified waiting for every clinic.
One standard process across installations.
In Their Words
In-processing here was the best finance office experience I have ever had in my 8 years of military service.
“The best of all the solutions that we looked at.”
Proof
Safe, orderly patient flow for county clinics, by mobile queue and text.
Read the Case Study
One standardized service process supporting more than 200,000 service members each year.
Read the Case Study
Manual intake removed from the service process.
Read the Case StudyBring your offices, services, and busiest periods. We’ll show how Frontlion connects resident arrival, communication, staff workflows, and service intelligence across the operation.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
