The family-law self-help center of a U.S. county circuit court — a court-based service that helps residents navigate family-law matters with access to attorney meetings. Its work runs on pre-scheduled appointments, and the value of the service depends on those meetings actually happening. A Frontlion customer since April 5, 2018, making it one of the platform’s longer-tenured public-sector deployments.
Government
How a U.S. County Circuit Court's Family-Law Self-Help Center Improved Attendance for Under a Dime a Meeting
A U.S. county circuit court family-law self-help center uses Frontlion's appointment scheduling and automated SMS reminders so participants reliably show up for their pre-scheduled attorney meetings — improving attendance and attorney efficiency for less than a dime per participant.
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8yrs
Tenure as a Frontlion customer
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<10¢
Cost per participant
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1
Private calendar per attorney
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3pt
Automated reminder sequence
Who They Are
Customer Snapshot
Customer Since
April 5, 2018
Service Model
Appointment-based — pre-scheduled attorney meetings
Cost
Under a dime per participant
The Problem
The Challenge
The core service is the pre-scheduled meeting between a participant and an attorney — and the central operational risk is simple: people not showing up. Every missed appointment is a double loss: the participant doesn’t get the help they came for, and an attorney’s scheduled time — a scarce public resource — goes unused. Doing this by hand, with manual phone calls or unstructured reminders, was labor-intensive and inconsistent.
- No-shows waste scarce attorney time — a missed meeting is lost for both the participant and the attorney
- Manual reminder calls are labor-intensive for a public office and inconsistent in practice
- Booking confirmation did not land participants' commitments on their own calendar
- No cost-effective, automated way to reduce missed appointments at scale
The Decision
Why Frontlion?
The center’s need was specific: dependable appointment scheduling with automated communications that made attendance reliable — not a walk-in line tool. Frontlion’s per-attorney private calendars, email confirmation with calendar invite, and three-point automated SMS reminder sequence fit the need directly, at a cost the center itself characterizes as less than a dime per participant.
Per-Attorney Calendars
Each attorney sets their own meeting dates and enters participant information — scheduling organized at the individual-attorney level.
Booking Confirmation
Participant receives an email confirmation plus calendar invite at booking — the commitment lands on their calendar from the start.
Automated SMS Reminders
Automated reminders on any change, 24 hours before, and again on the day of the meeting.
Low Cost
The entire process runs automatically for less than a dime per participant — sustainable for a public self-help center.
How It Works
The Solution
Frontlion deployed its appointment scheduling and automated reminder capabilities at the family-law self-help center, built around a single goal: getting participants to show up for their pre-scheduled attorney meetings.
Deployment
How the Rollout Worked
1
Per-Attorney Setup
2
Confirmation Sequence
3
Reminder Sequence
Impact
Results
The shift from hoping participants remember their meetings to systematically reminding them — automatically and inexpensively. The center reports improved participant attendance and greater attorney efficiency. And it achieves this for less than a dime per participant, making the approach sustainable for a public court office. The center has relied on Frontlion since April 5, 2018 — one of the platform’s longer public-sector tenures.
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Improved Attendance
More participants who book attorney meetings actually attend them — the core goal of an appointment-based self-help service.
✓
Attorney Efficiency
When booked time reliably turns into completed meetings, scarce attorney hours are used rather than wasted.
<10¢
Cost Per Participant
The entire confirmation-and-reminder process runs automatically for less than a dime per participant.