This SMS Notification Disclaimer is incorporated into and forms part of the Terms of Service between you and Qtrac, Inc. ('Qtrac'), which provides its services under the brand name Frontlion. Capitalized terms not defined here have the meanings given in the Terms of Service.
- Carriers have filtering systems for SMS messages which may interfere with message delivery. Such filtering is based on local regulations.
- There is no standard practice for carrier filtering across all carriers. Filtering can range from a simple static list of prohibited terms, to advanced adaptation of machine learning technology. Due to the ambiguous nature of these filtering mechanisms, intermediary gateway platforms are unable to communicate definitively why a message is filtered.
- Qtrac will work diligently to mitigate filtering issues (troubleshooting, carrier petitioning, modifying SMS language, etc.), however Client agrees and accepts that Qtrac will not be held responsible for filtered messages or the consequences arising from any such filtering.
- Messaging Allowance and Overage. Subscriptions that include All-Inclusive Messaging include 25,000 delivered message segments per subscribed location per month, pooled across the account: the total monthly allowance equals 25,000 multiplied by the number of subscribed locations (phone numbers). Usage beyond the pooled allowance is added automatically so service is never interrupted and is billed monthly in arrears at the published overage schedule: $50 per started block of 10,000 segments through the first 30,000 overage segments per subscribed location (pooled), and $0.015 per segment thereafter. Only delivered segments count toward usage; a message may consist of multiple segments depending on length and encoding. WhatsApp marketing-category messages and messages to destinations outside the United States and Canada are excluded from the allowance and are billed as set out in the applicable Order Form. Unused allowance does not roll over. Where any sales or marketing material suggests a different messaging scope, the Order Form and this section govern.
- Carrier Filtering. Mobile carriers operate filtering systems for SMS messages that may interfere with or prevent message delivery. Such filtering is applied at the carriers' discretion and in accordance with applicable local regulations.
- No Uniform Standard. There is no standardized filtering practice across carriers. Filtering mechanisms range from simple static lists of prohibited terms to advanced machine-learning models, and may change without notice. Due to the ambiguous and proprietary nature of these mechanisms, neither Qtrac nor its intermediary gateway providers are able to determine or communicate definitively why a particular message is filtered.
- Limitation of Responsibility. Qtrac will work diligently to mitigate filtering issues — including troubleshooting, petitioning carriers, and modifying SMS language or configuration as appropriate. However, Client acknowledges and agrees that Qtrac shall not be held responsible for filtered or undelivered messages, or for any consequences arising from such filtering.