Improve Operations
Every location measured, compared, and moved toward your best one. Frontlion combines real-time operational insight, AI recommendations, and performance analytics, so leaders smooth demand, staff to the day, and scale what the best location proves.
Average wait, service level, visits. Wait target 15 minutes, marked on each bar.
The same measures for every location, refreshed through the day.
Multi-Location Insights
See which locations are behind this week, then drill to the visit-level why: by site, service, hour, and associate.
How It Works
Appointments spread the day across hours and teams; walk-ins join the same balanced flow.
Appointments offered at 9 AM and 3 PM. One associate added at 11 AM.
Service, skill, and priority decide the assignment on arrival, so the right associate handles the visit the first time.
The reason for the visit, the documents, and the account details arrive with the visitor, so nothing is collected twice.
Hand a customer from one associate to the next, or one service to the next, with notes and context carried over.
Frontlion Custom AI Cockpit
Same measures, every location, side by side. Cockpit names what the leader does differently, then offers the same practice to the locations behind it.
Appointments are offered in the quiet hours either side of the peak, and two associates are cross-trained on new accounts. The same capacity exists at Westgate and Northpark.
Service Guides
Your strongest location's playbook becomes on-screen micro-training every associate works from. Data that trains, never blames.
Supervisor Controls
Wait spikes, SLA breaches, and staffing gaps surface the moment they start. Supervisors intervene while the visit is still in the building.
Wait time over 10 minutes alerts the supervisor. Over 20 minutes escalates to the operations leader.
11:26 AM, Downtown: four customers served from the second window. Queue 14 to 10, wait 11 minutes to 8.
On the Floor
The numbers on the dashboard become a calm lobby. Visitors follow their place from their phone; the board keeps quiet order.
Downtown location
You are third in line
Estimated wait 8 minutes
We will text you when it is your turn. Wait wherever you are comfortable.
FRONTLION
Case Studies
A leading North American bank
Read the Case Study
A county public-health department
Read the Case Study
Bring two locations to the demo. We will show you the spread, and what closes it. On your real numbers, no prep needed.
Certain customer testimonials, case studies, metrics, and other historical content on this website were originally created or provided when the company operated under the Qtrac brand. In some instances, brand references and minor editorial elements have been updated to reflect the Frontlion brand. Unless otherwise indicated, these updates do not materially change the substance or intent of the original content. Frontlion is a brand of Qtrac, Inc.
