Qtrac is now Frontlion.

Platform

Platform Features

Three pillars. One platform. Every location. Explore the capabilities that transform in-person service.

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Retail Media

Frontlion Retail Media helps organizations deliver relevant offers and promotions while customers wait for service, transforming idle moments into meaningful engagement, measurable conversions, and new sources of revenue.

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Frontlion AI

The intelligence layer of the in-person service platform: proprietary models built on more than a decade of in-person service operations.

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Integrations

Frontlion connects your CRM, calendars, messaging, identity, and analytics stack through the Frontlion Integration Hub.

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Make it Intelligent

Staffing Intelligence

Frontlion Staffing Intelligence forecasts service demand by hour and shapes next week’s schedule, so coverage lands where customers arrive.

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Make it Intelligent

Multi-Location Insights

Frontlion Multi-Location Insights compares performance across your network, explains why a site ran long, and shows what to do.

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Orchestrate the Service

Routing and Prioritization

Frontlion routes and prioritizes each visit by your business rules, matching teams, resources, and skills to the customer’s specific need.

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Orchestrate the Service

Associate Interface

The Frontlion Associate Interface brings customer context, service guides, and next steps into one workspace, so every interaction starts informed.

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Orchestrate the Service

Supervisor Controls & Alerts

Frontlion gives supervisors real-time visibility into every location and the tools to respond immediately when a threshold is crossed.

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Make it Intelligent

Visit Intelligence

Frontlion Visit Intelligence turns every customer visit into operational intelligence, live and long-term.

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